Agreement to terms
These Terms of Service (the “Terms”) form a binding agreement between you and AllChrono (“AllChrono,” “we,” “us,” or “our”) governing your access to and use of the website at allchrono.comand any associated marketplace, sourcing, escrow, authentication, logistics, and dealer-network services (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms.
Eligibility
You must be at least 18 years old and have the legal capacity to enter into binding agreements in your jurisdiction. If you are using the Platform on behalf of a business, you represent that you have authority to bind that business to these Terms.
Account registration
Some features require you to create an account or submit information through forms (sourcing requests, dealer applications, contact forms). You agree to provide accurate and complete information and to keep it up to date. You are responsible for safeguarding any credentials issued to you and for all activity that occurs under your account.
Sourcing service
The sourcing service connects buyers with verified dealers in the AllChrono network. By submitting a sourcing request you authorise us to share the request with dealers in the network so they can prepare a quote. A request does not constitute a binding offer to purchase. A binding agreement to purchase a specific watch is formed only when you accept a written quote and pay funds into AllChrono escrow.
Escrow and payments
AllChrono operates a regulated escrow facility for high-value watch transactions. Funds you submit are held by an authorised escrow agent until the conditions for release are met — typically, successful authentication and confirmed delivery of the watch under an insured AllChrono shipping label. Specific escrow terms (release conditions, currency, fees, refund mechanics) are presented to you at the point of payment and form part of these Terms by reference.
Authentication
Every watch transacted through AllChrono is authenticated by our team — AI-assisted preliminary review followed by sign-off by a human horologist at one of our hubs in Riyadh, Tokyo, or Washington D.C. The authentication outcome is recorded in a digital provenance dossier anchored on chain. If a watch fails authentication, the transaction is unwound, the buyer is refunded in full, and the dossier is retained for the integrity of the network.
Insured logistics
Cross-border movement of watches transacted through AllChrono is handled by our insured logistics partners under an AllChrono label. Specific shipping terms, transit insurance limits, and delivery commitments are presented at the point of payment.
Dealer network
Dealers admitted to the AllChrono network are bound by a separate Dealer Agreement covering verification standards, reputation scoring, transaction conduct, and platform usage. These Terms apply to dealers in addition to the Dealer Agreement; in the event of conflict, the Dealer Agreement prevails for matters within its scope.
Acceptable use
You agree not to:
- Submit false, misleading, or counterfeit information about a watch, its provenance, or its condition.
- Use the Platform to launder funds, evade sanctions, or facilitate any unlawful activity.
- Reverse engineer, copy, or attempt to derive source code from the Platform.
- Interfere with the Platform’s operation, security, or other users’ access.
- Use automated means to access the Platform without our written permission.
Intellectual property
The Platform, including all software, content, branding, and underlying intellectual property, is owned by AllChrono and our licensors. We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform for its intended purpose. All other rights are reserved.
User submissions
Where you submit content through the Platform (sourcing requests, notes, applications, messages), you grant AllChrono a worldwide, royalty-free licence to use, reproduce, and display that content as needed to operate the Platform and deliver the services you have requested. You retain ownership of your content.
Disclaimers
The Platform is provided on an “as is” and “as available” basis. While we apply rigorous authentication and verification processes, AllChrono does not guarantee uninterrupted operation, error-free performance, or that any specific outcome (sourcing, authentication pass, sale completion) will result from your use of the Platform. To the maximum extent permitted by law, all warranties — express, implied, or statutory — are excluded.
Limitation of liability
To the maximum extent permitted by law, AllChrono’s total aggregate liability arising out of or in connection with these Terms or your use of the Platform is limited to the greater of (a) the fees you have paid to AllChrono in the twelve months immediately preceding the event giving rise to the claim and (b) the value of the specific transaction underlying the claim. AllChrono is not liable for indirect, incidental, special, consequential, or punitive damages.
Indemnification
You agree to indemnify and hold harmless AllChrono and its directors, officers, employees, and agents against any claim, loss, or expense arising out of (a) your breach of these Terms, (b) your violation of any law or third-party right, or (c) any false or fraudulent information you submit through the Platform.
Termination
We may suspend or terminate your access to the Platform at any time, with or without notice, if we believe you have breached these Terms or applicable law, or if termination is necessary to protect the integrity of the Platform. You may stop using the Platform at any time; obligations that by their nature survive termination (intellectual property, confidentiality, indemnification, dispute resolution) continue in force.
Governing law and disputes
These Terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to conflict-of-laws principles. Any dispute arising out of or in connection with these Terms or your use of the Platform will be resolved by binding arbitration in Riyadh under the rules of the Saudi Center for Commercial Arbitration (SCCA), unless mandatory consumer-protection laws in your jurisdiction provide otherwise.
Changes to these terms
We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent revision. Where changes are material, we will notify you through the Platform or by email. Continued use of the Platform after a change constitutes acceptance of the updated Terms.
Contact
Questions about these Terms — please write to us at [email protected].